We want you to feel confident in every purchase. This policy explains refunds and returns for products sold directly by Dolphin Star Temple ("DST"), organized by category. Before you buy, we encourage you to read product descriptions carefully and to contact us with any questions at DST@DolphinStarTemple.org.
Books, crystals, CDs & DVDs
Physical items may be returned within 30 days of delivery, provided they are unused, undamaged, and in their original condition and packaging.
- To start a return, email us at DST@DolphinStarTemple.org with your order number.
- Return shipping costs are the buyer's responsibility unless the item arrived damaged or incorrect.
- Once we receive and inspect the item, we will issue a refund to your original payment method within a reasonable time. Original shipping charges are non-refundable.
- Items damaged in transit: contact us within 7 days of delivery with photos, and we will make it right (replacement or refund).
Online programs, MP3 downloads & digital courses
Because digital content is delivered instantly and cannot be returned, the following applies:
- Once you have accessed, downloaded, or begun a digital product (for example, opening the Pleiadian Initiations program or downloading an MP3), the sale is final and non-refundable.
- If you have not yet accessed or downloaded the content, you may request a refund within 7 days of purchase by emailing us. We reserve the right to verify that the content has not been accessed.
- If you experience a technical problem accessing a digital product, contact us and we will help you access it. Technical issues are resolved by support, not by refund.
We keep this policy clear and firm so that our prices stay fair for everyone. Please make sure a program is right for you before purchasing — reach out with questions first.
Practitioner sessions & teacher-led trainings
Sessions and live trainings offered by independent Certified Practitioners and Teachers are not sold by DST. DST only connects you with these independent providers; it does not deliver these services and does not collect or process payment for them.
- Payment, scheduling, cancellations, and refunds for any session or training are arranged and handled directly between you and the practitioner or teacher.
- Each practitioner or teacher sets their own booking and refund terms. Please confirm those terms with them before booking.
- DST is not a party to these transactions and is not responsible for refunds relating to them. See our Terms & Conditions for details.
How to request a refund (DST products)
For physical or digital products purchased directly from DST, email DST@DolphinStarTemple.org with your order number and reason. Approved refunds are issued to your original payment method (PayPal or Stripe). Depending on your provider, it may take several business days to appear.
Your statutory rights
Nothing in this policy affects any non-waivable consumer rights you may have under the law of your country of residence, including any statutory right of withdrawal for consumers in the EU/UK (note that such rights may not apply to digital content once access has begun with your consent).
Contact
Dolphin Star Temple · P.O. Box 143, Dunsmuir, CA 96025, USA · DST@DolphinStarTemple.org